Teaching staff

This course is offered by exprobico Prof. Dr. Frank - a network of experts for profession, education and competence and is accompanied by experts from the network in different modules together with Prof. Dr. Frank.


Learning Objectives

The participant will be familiarized with the necessary know-how, the tools for diagnostics as well as the assessment of competence. The development of competencies will be carried out by means of clearly structured systemic and methodical approaches based on simulations and case studies. Using the products and experiences of the exprobico expert network (probico-diagnostics; probico-check, probico-verlaufscheck and probico-feedback), the graduates will be able to implement operational competence management quickly and successfully in a self-responsible, situational and context-related way.

Kundendienst-Verband Deutschland e.V.


You can choose from an extensive catalogue of subjects for your further training as a manager. All relevant subject areas are covered, from business management, accounting and taxes to law and marketing. The courses are of course designed in such a way that the contents do not overlap, but the interfaces between the specialist areas become clear. The individual events are presented in more detail below.

The Certificate Course in Operational Competence Management initially consists of five different modules plus the processing of a project and a final colloquium. In total, the participant can thus achieve 12 credits in order to receive a certificate from the Central Institute for Continuing Education at the TU Ilmenau.

Admission requirements

Innovative, open-minded people who feel called to put change into practice and who can get involved in something new. If you follow the hypothesis "competence, the performance potential of the organisation", you are in the right place.



  • 6 days attendance (three times two days)
  • 1 day final colloquium
  • 21 days for project work, transfer services and adaptation to operational conditions

A minimum number of 3 participants is required to realize small group work. The time schedule and starting point of the course depends on the needs of the interested parties and will be arranged individually. Current dates will be announced here.



Date Course/Module

You are interested in this course, but it is currently not offered? Then please send us your request via the contact form.


Prices & Location

The certificate course costs 3,000,- EUR per participant (gross 3,570,- EUR) net for all 5 modules and the supervision of an operational project work (ROI for the sending company), event documentation, seminar beverages and lunchtime catering. Classroom events are usually held in seminar hotels in Erfurt, but can also be offered as in-house events.



TU Ilmenau Service GmbH

Langewiesener Str. 22
K&B (left entrance)
98693 Ilmenau

Phone +49 3677 / 46999-0

Fax +49 3677 / 46999-99