Marketing 5 / 1 - Modultafeln of TU Ilmenau
The module lists provide information on the degree programmes offered by the TU Ilmenau.
Please refer to the respective study and examination rules and regulations for the legally binding curricula (Annex Curriculum).
You can find all details on planned lectures and classes in the electronic university catalogue.
Information and guidance on the maintenance of module descriptions by the module officers are provided at Module maintenance.
Please send information on missing or incorrect module descriptions directly to firstname.lastname@example.org.
|module properties Marketing 5 / 1 in degree program Master Wirtschaftsingenieurwesen 2013|
|department||Department of Economic Sciences and Media|
|ID of group||2523 (Marketing)|
|module leader||Prof. Dr. Anja Geigenmüller|
|term||summer term only|
|on-campus program (h)||34|
|exam||alternative examination performance|
|details of the certificate|
Assignment 1 (30 %): Reflection paper (individual work)
|alternative examination performance due to COVID-19 regulations incl. technical requirements|
|signup details for alternative examinations|
Liebe Studentinnen und Studenten,
|maximum number of participants|
|previous knowledge and experience|
This course aims at providing extended knowledge on characteristics of services, service production and delivery and services marketing management in various markets, including industrial markets, online markets and the public service sector. The course focuses on defining a service concept, deriving implications for the management of customer interactions, service encounters and service processes. Also, students gain a deeper understanding of service experiences and service quality, related measurements and management instruments to create and sustain valuable service experiences and high-quality services. In this vein, the course provides fundamentals of service innovation and service engineering. Exploring specific attributes of the marketing mix for services, students’ ability to apply marketing instruments to different categories of services is enhanced. Lectures and exercises are held in English. Exercises comprise case studies on different strategic and tactical marketing decisions in service markets.
|media of instruction and technical requirements for education and examination in case of online participation|
Moodle course: Marketing 5/1 – Services Marketing (Summer term 2021)
|literature / references|
|evaluation of teaching|
SS 2016 (Fach)
WS 200)710 (Vorlesung)