Strategies for smart service prototypes - implications for the requirements elicitation in the early development stages. - In: SpringerLink. - [S.l.] : Springer, (2020), S. 331-351
The purpose of this paper is to investigate how can prototypes contribute to the requirements elicitation for smart services in the early development stages. Smart services are delivered to or via intelligent objects and are characterized by context awareness, connectivity, and data-driven value creation. Smart services and prototyping are emerging topics in requirements elicitation and pose challenges to existing approaches. This article creates a fundamental understanding for the requirements elicitation by characterizing smart services in a layer model that illustrates the structure, processes, and interaction of the networked components. Based on this, the strategies outline ways how prototypes for smart services can be composed in a result-oriented way and applied in requirements elicitation. The models are based on the results of a comprehensive literature review and demonstrate their relevance using case studies from the mobility sector.
Gender- and diversity-oriented design of social media for participation in public transport. - In: HCI international 2020 - late breaking papers. - Cham : Springer, (2020), S. 425-443
The aim of the paper is to define design recommendations for gender- and diversity-sensitive social media appearances to strengthen participation in the context of local public transport and mobility planning. Social media are an effective instrument for actively and sustainably involving citizens and other interest groups in planning and evaluation processes [1]. A major advantage is its reach across gender, cultural, language and national boundaries, which means that a high diversity of users can be covered. For this very reason, social media have become one of the most important tools when it comes to implementing and promoting participation culture effectively and efficiently. Social media can not only be used to inform interested parties, but also to actively and above all interactively involve them. In order for this to happen, the needs and requirements of users must be taken into account when designing social media appearances. In addition to flexible user interface design and content design, this includes enabling and providing elements for an interactive exchange of information, opinions and experiences between providers and users as well as among users. Although this type of participation is already widespread (e.g. as marketing for companies and products, but also for political opinion-forming), it has not yet fully entered all areas. Especially in the transport sector, the social media appearances provide information, but often these are not designed to be gender- and diversity-transcending and therefore not understandable and usable for all target groups. Every day, countless and diverse people are moved and connected with each other over long distances via public transport, but this user diversity is not addressed and reflected on the social media appearances of public transport companies.
Design guidelines for the simulation of the usage context "Station" in VR environment. - In: Driving behavior, urban and smart mobility. - Cham : Springer, (2020), S. 267-281
Virtual environments are best suited for developing new information concepts for public transport. The paper deals with this possibility and examines immersion and presence for the two end devices CAVE and HMD. As an example a virtual system with dynamic and interactive elements is examined. The paper shows the relevant guidelines that a virtual environment has to fulfill in order to perform a meaningful test. For a realistic virtual environment, the travel chain and the individual elements in stations were examined in advance. Thus, a virtual model was created which contained real elements such as sound, avatars, information points, trains and ticket machines. The test persons were thus able to fully immerse themselves in the station.
Employees' vulnerability - the challenge when introducing new technologies in local authorities. - In: Driving behavior, urban and smart mobility. - Cham : Springer, (2020), S. 297-307
While it is well-known that the implementation of new technologies requires appropriate technical capabilities, research has for a long time almost neglected the behavioural capabilities of organisations employees to adopt innovative technologies. Employees have to trust new technologies and thus, to be willing to become vulnerable when they adopting it as they have to cope with something they are not familiar with. This paper highlights the challenge for local authorities to cope with employees unwillingness to become vulnerable when it comes to implementing new technologies in local authorities. Based on semi-structured interviews that have been conducted under the umbrella of the European project SUITS, we were able to identify two indicators for the unwillingness of employees to adopt new technologies - attribution of negative motives and incongruence of values. Furthermore, we show best practise examples how to overcome the negative consequences of the unwillingness to become vulnerable and to be able to implement new technologies successfully in the long-run. Our practical implications in the end are derived by the experiences when introducing new technologies in the partner cities of the SUITS project.
HCI in mobility, transport, and automotive systems : Second International Conference, MobiTAS 2020 : held as part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19-24, 2020 : proceedings. - Cham : Springer, 2020. - (Lecture Notes in Computer Science)
Lernspiele und Gamification. - In: Handbuch Bildungstechnologie. - Berlin : Springer, (2020), S. 209-228
Implications of mobility service diaries on adaptive mobility platforms. - In: Human systems engineering and design II. - Cham : Springer, (2020), S. 47-52