Emergencies and complaints

The Division of Facilities and Operation has a central order acceptance point for defects and damage, where reports are received. The central order acceptance office can be reached as follows:

+49 3677 69-1620
auftragsannahme@tu-ilmenau.de

This page contains status messages and information on services of the computer center of the TU Ilmenau: https://status.tu-ilmenau.de/

Recognize IT incident:

• IT system not working as usual?
• Strange warning or error message?
• Suspicion of a virus or malware?
• Access data exposed?

Advice on what to do:

• Keep calm and stop working on the system
• Disconnect the device from the Internet, do not switch it off!
• Report the incident
• Document observations, initiate measures only as instructed

Report the incident:

• Inform your IT administrator or the UniRZ at 69-1111 or it-vorfall@tu-ilmenau.de
• To prepare, you can answer the following 5 W-questions: Who is reporting? Which system is affected? What did you observe? When did the event occur? Where is the affected system located (building, room, network socket)?

1. Inform the security service +49 3677 691756
2. Call the police, +49 3677 601124 (state the location and type of break-in, are there any injured persons? Name and callback number, if necessary instruct the emergency services)
3. Inform your superior and the legal department
4. Talk to your colleagues - perhaps someone saw something
5. Go to the police and file a report