The Love Parade in Duisburg: lessons from a tragic blame game. - In: Case studies in crisis communication, (2012), S. 340-360
"Journalisten ausbilden". - In: Kulturaustausch, ISSN 0044-2976, Bd. 62 (2012), 3, S. 70
How publics use social media to respond to blame games in crisis communication: the Love Parade tragedy in Duisburg 2010. - In: Public relations review, ISSN 0363-8111, Bd. 38 (2012), 3, S. 430-437
Crisis communication scholarship has been criticized for its "managerial bias" and for its tendency to marginalize the perspective of publics and audiences. However, the understanding of how publics cope with and interpret crises is crucial for developing the body of knowledge in crisis communication, from both critical and managerial/functionalist perspectives. This case study of the Love Parade crisis in Germany 2010 aimed at exploring how publics perceived the crisis response of the festival organizers and how they used social media to communicate about it shortly after the outbreak of the crisis. A content analysis of 1847 postings at two relevant message boards produced support for the assumption that attributions of cause and responsibility are important predictors of publics' evaluations of organizations in crisis situations. Findings also revealed that stakeholders actively engage in such attributional inferences spontaneously without being prompted by researchers. The analysis of responsibility perceptions as well as evaluative judgments over time supported the situational crisis communication theory. Blaming others and denying responsibility in the context of a crisis that was perceived as human error accident triggered negative reputational outcomes for the organizations involved in the Love Parade.
http://dx.doi.org/10.1016/j.pubrev.2012.01.009
Stakeholder attributions in crises: the effects of covariation information and attributional inferences on organizational reputation. - In: International journal of strategic communication, ISSN 1553-1198, Bd. 6 (2012), 2, S. 174-195
Organizational crises and related communication activities can create severe threat to the reputation of organizations. However, the kinds of information stakeholders rely on to decide about causes and responsibility for crises are still not well researched. Therefore, this study investigates if and how stakeholders covary organizations with crisis causes and how this affects their perceptions of organizational responsibility and reputation. An experimental study that was conducted with stakeholders of a German university showed that covariation information patterns as proposed by Kelley are significantly related to causal attributions. The subsequent structural equation modeling analysis revealed support for the assumption that organizational responsibility mediates the effect of causal attributions on reputation. Finally, potential applications of findings in the field of strategic crisis communication are discussed.
http://dx.doi.org/10.1080/1553118X.2011.596869
Vorsichtige Annäherung : die Beziehungen der Bundeswehr zu den Medien vom Ende des Kalten Krieges bis heute. - In: Militärgeschichtliche Zeitschrift, ISSN 2196-6850, Bd. 70 (2011), 1, S. 69-84
https://doi.org/10.1524/mgzs.2011.0006
Bloggen im Auftrag der Sicherheitspolitik - Weblogs in der Organisation Bundeswehr. - In: Sicherheitspolitische Kommunikation und Web 2.0, (2012), S. 12-27
http://www.db-thueringen.de/servlets/DocumentServlet?id=19611
Die Bundeswehr und Social Media - Transformation der militärischen Kommunikation. - In: Sicherheitspolitische Kommunikation und Web 2.0, (2012), S. 3-11
http://www.db-thueringen.de/servlets/DocumentServlet?id=19611
The diversity of scholarship on journalism : how journalism journals reflect theories, methods, and topics of journalism research - a content analysis (2008-2009). - In: Diversity of journalism, (2011), S. 197-210
Abstract: Seite 435-436
http://hdl.handle.net/10171/18899
[Rezension von: Europäische Öffentlichkeit und journalistische Verantwortung, Horst Pöttker; Christian Schwarzenegger (Hrsg.]]. - In: Medien & Kommunikationswissenschaft. - Baden-Baden : Nomos, [2000?]- , ISSN: 2942-3317 , ZDB-ID: 2378713-2, ISSN 2942-3317, Bd. 59 (2011), 3, S. 443-444
http://dx.doi.org/10.5771/1615-634x-2011-3-443
Militär und Medien im 20. Jahrhundert. - München : Oldenbourg, 2011. - (Militärgeschichtliche Zeitschrift / hrsg. vom Militärgeschichtlichen Forschungsamt, Potsdam ; 70.2011,1)